Complaint
Have you experienced a defect or issue with a BARONS product? We are here to assist you further.
Fill in your details via the link above, and we will get back to you as soon as possible.
You will need:
- Order number
- The email or phone number you used at purchase
- A description of the defect
- Photos or video clearly showing the defect (up to 4 files)
- The batch number from the product (found on the label behind the care instructions, typically starting with BAR/KAR-xxx or MC-xxx)
As a consumer, you have a 2-year warranty on all our products. The warranty covers defects and faults due to production errors: for example, seams coming undone, buttons falling off, or weaving errors.
The warranty does not cover normal wear and tear.
We process your complaint within 2-3 business days from when we receive your inquiry with all necessary information.
No, unfortunately, wear and tear is not covered by the warranty. Wear occurs with normal use over time and is not a manufacturing defect.
We most often see wear at elbows, cuffs, and collars. It typically arises from friction against desk edges, watches, jewelry, or hair and beard rubbing against the fabric. Since our shirts are made of 100% cotton, we cannot offer a lifetime guarantee.
You are always welcome to contact our customer service via email: hello@baronsofficial.com or through our chat icon if you have any questions.
The batch number is a production number that helps us identify exactly which production and order your item comes from.
You can find it on the label behind the care instructions. It typically starts with BR/KAR-xxx or MC-xxx.
Note that our bags do not have batch numbers.
You can find your order number in your original order confirmation email. If you don't have access to it, feel free to contact us directly at hello@baronsofficial.com, and we'll help you locate the order.
Please note, if the item was purchased from a retailer like Magasin, the complaint must be handled directly there.